We’re Committed To Supporting Our Customers

We care deeply about our community and employees, and we’re doing everything we can to ensure that we can continue to provide the reliable, high-quality service you count on during these challenging times.

As part of this commitment, we're offering all Walmart Family Mobile existing customers as of 3/19/2020, with paid active service, additional data benefits for you in your time of need.

text COVID to 611611

to learn more about what additional benefits you could receive.


Understanding the importance of social distancing in keeping you safe, we want to remind you that there are many ways to reach us with questions or concerns about your service that are accessible from the comfort of your own home:

Should you need to share your internet connection, we offer plans that include hotspot for compatible devices. For more information text HOTSPOT to 611611.

We are grateful for the opportunity to continue to serve you and your community. You are our top priority.

Standard message and data rates may apply. Please refer to the Privacy Policy at myfamilymobile.com/privacypolicy.
**SafeLink Benefit is a service that is supported by Lifeline, a government benefit program. Only eligible consumers may enroll in Lifeline. Lifeline service is non-transferable and limited to one per household. Documentation of income or program participation may be required for enrollment. This service is provided by TracFone Wireless, Inc. Currently not available in Alaska, California, Colorado, Montana, North Dakota, Nebraska, Oregon, South Dakota, Virgin Islands and Wyoming.

FAQs

While we are not providing free service, customers with paid active service can text COVID to 611611 to learn about additional benefits we are providing during these challenging times.

Yes, Walmart Family Mobile customers are able to apply for SafeLink benefits. To learn more, visit https://get.myfamilymobile.com/lifeline/.

As part of this commitment, we're offering all Walmart Family Mobile existing customers with paid active service additional data benefits for you in your time of need. To learn more, text∆ COVID to 611611 for your specific plan benefits.

∆Standard message and data rates may apply. Please refer to the Privacy Policy at MyFamilyMobile.com/privacypolicy.

All Walmart Family Mobile plans include mobile hotspot capabilities.

Select plans now include Unlimited International Calling from the US to Mexica and Canada. To Learn More here.

Please visit our Phones page to find available devices online.
Learn more about online payments here.

THE NETWORK

Walmart Family Mobile is on the T-Mobile network. The network is fully operational. There are teams working 24/7 to ensure it continues to perform for all our customers, even under times of anticipated heavier traffic.