Understanding the importance of social distancing in keeping you safe, we want to remind you that there are many ways to reach us with questions or concerns about your service that are accessible from the comfort of your own home:

Text PLAN to 611611 to learn more about your account.

Should you need to share your internet connection, we offer plans that include hotspot for compatible devices. For more information text HOTSPOT to 611611.

We are grateful for the opportunity to continue to serve you and your community. You are our top priority.

Standard message and data rates may apply. Please refer to the Privacy Policy at myfamilymobile.com/privacypolicy.
**SafeLink Benefit is a service that is supported by Lifeline, a government benefit program. Only eligible consumers may enroll in Lifeline. Lifeline service is non-transferable and limited to one per household. Documentation of income or program participation may be required for enrollment. This service is provided by TracFone Wireless, Inc. Currently not available in Alaska, California, Colorado, Montana, North Dakota, Nebraska, Oregon, South Dakota, Virgin Islands and Wyoming.

FAQs

We are not providing free service, but offer many options to meet a variety of needs. Click here.
If you have lost your job and are receiving unemployment benefits, or if you are a participant in Snap or Medicaid, you may qualify for a monthly discount on your Walmart Family Mobile service plan through the SafeLink Benefit program. Click here. to learn more. If you need to see more options, text BENEFITS to 611611.
We are not offering any additional enhanced benefit data allotments at this time, but offer many different options depending on your needs. Click here.

Standard message and data rates may apply. Please refer to the Privacy Policy at MyFamilyMobile.com/privacypolicy.

All Walmart Family Mobile plans include mobile hotspot capabilities.

Select plans now include Unlimited International Calling from the US to Mexica and Canada. To Learn More here.

Please visit our Phones page to find available devices online.
Learn more about online payments here.
We recognize this is a difficult time and we thank you for being a loyal customer. We are not offering any additional enhanced data allotments at this time, but offer many different options depending on your needs. Click here..

THE NETWORK

Walmart Family Mobile is on the T-Mobile network. The network is fully operational. There are teams working 24/7 to ensure it continues to perform for all our customers, even under times of anticipated heavier traffic.