We care deeply about our community and employees, and we’re doing everything we can to ensure that we can continue to provide the reliable, high-quality service you count on during these challenging times.
We continue to monitor the situation and we’re taking the appropriate steps to address the ever-changing environment impacting our customers.
Understanding the importance of social distancing in keeping you safe, we want to remind you that there are many ways to reach us with questions or concerns about your service that are accessible from the comfort of your own home:
- TracFone has partnered with SafeLink Wireless® to offer assistance for income eligible, if you are a participant in Snap or Medicaid you could qualify. Click here to apply
- All of our products and services are available online https://www.tracfone.com/shop
- Text∆ the word HELP to to 611611 for assistance.
- Enroll in Auto-Refill∞ for automatic payments.
- Download the MyAccount app for managing your account http://app.tracfone.com/
Should you need to share your internet connection, we offer plans that include hotspot for compatible devices. For more information text∆ HOTSPOT to 611611.
We are grateful for the opportunity to continue to serve you and your community. You are our top priority.
∞Credit card and account required for enrollment. Auto-Refill is available on select plans only. Discount amount may vary based on service plan.